Teak & Rope values your privacy. This Privacy Policy explains how Galleria Italia Pty Ltd, trading as Teak & Rope, manages personal information that is collected through our physical stores, our website, and our customer service channels. We are committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). Where relevant, we also apply the requirements of the Notifiable Data Breaches (NDB) scheme.

1. Information We Collect

We may collect a range of personal information, including:

• Personal Data: name, email, phone number, shipping & billing addresses. when you complete checkout, fill out forms, or contact us by phone or email.
• Payment Data: processed securely by third-party providers (we do not store full card details).
• Usage Data: browsing activity, IP address, device type, and cookies.
• 3rd Parties: for example, service providers who assist in fulfilling your orders, such as delivery carriers.
• Preferences and communications: such as wishlists, service requests, and your marketing communication preferences.
• Trade: For trade or commercial accounts, business name, ABN or ACN, your role or title, and purchase history.
  

2. How We Use Your Data

• To process and deliver your orders.
  
• To provide customer support and respond to inquiries.
  
• To improve our website, services, and product offerings.
  
• To send updates, promotions, or newsletters (only with your consent).
  

3. Data Sharing

We do not sell or rent personal data. We may share it with:

• Trusted service providers (e.g., payment processors, logistics).
  
• Authorities if required by law.
  

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
  
• Opt out of marketing communications at any time.
  
• Request restrictions or portability of your data under applicable law.
  

6. Cookies & Tracking

We use cookies to enhance browsing, analyze site traffic, and personalize your experience. You can manage cookie settings in your browser. See our Cookies Policy for details.

7. Data Security

We use industry-standard measures to protect your information, but no method of transmission is 100% secure.

8. International Data Transfers

If you are outside Australia, your data may be transferred to and processed in jurisdictions with different data protection laws.

9. Policy Updates

We may update this Policy from time to time. Continued use of our website after updates indicates acceptance.

10. Contact

For privacy concerns, contact:

Hello@teakandrope.com.au